GoRSA

PRIVACY POLICY

1. INTRODUCTION

GoRSA (Pty) Ltd ("GoRSA", "we", "our", or "us") values your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA"), the Electronic Communications and Transactions Act, 25 of 2002 ("ECTA"), and all other applicable laws of the Republic of South Africa.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you access our website, purchase products, communicate with us, or make use of any of our services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

2. INFORMATION WE COLLECT

We may collect the following categories of personal information:

• Full name and surname
• Identity or passport number (where legally required)
• Email address
• Telephone number
• Billing address
• Delivery address
• Company details (where applicable)
• Payment information (processed securely through third-party payment providers)
• Purchase history
• IP address
• Browser type
• Device information
• Website usage information
• Customer service communications
• Marketing preferences
• Any information voluntarily submitted by you

3. HOW WE COLLECT YOUR INFORMATION

We collect information when you:

• Create an account
• Place an order
• Contact our customer support
• Subscribe to newsletters
• Participate in promotions or competitions
• Complete forms on our website
• Browse our website using cookies or similar technologies
• Interact with us on social media

4. PURPOSE OF PROCESSING

Your personal information may be processed to:

• Process and fulfil orders
• Verify your identity
• Deliver products
• Process payments
• Prevent fraud
• Improve customer service
• Provide technical support
• Communicate order updates
• Respond to enquiries
• Send marketing communications where permitted by law
• Improve our website and services
• Comply with legal obligations
• Resolve disputes
• Enforce our Terms and Conditions

We process personal information only where we have a lawful basis to do so.

5. PAYMENT INFORMATION

GoRSA does not store customers' debit or credit card details.

All online payments are processed securely through trusted third-party payment providers that comply with applicable payment security standards.

6. COOKIES

Our website uses cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyse website traffic
• Enhance customer experience
• Improve website performance
• Prevent fraudulent activity

You may disable cookies through your browser settings; however, certain features of our website may not function correctly.

7. DISCLOSURE OF INFORMATION

We may share personal information with:

• Courier and logistics providers
• Payment service providers
• IT service providers
• Cloud hosting providers
• Fraud prevention services
• Legal advisors
• Auditors
• Government authorities where required by law
• Regulatory bodies

We do not sell, rent or trade your personal information to third parties.

8. INTERNATIONAL TRANSFERS

Where personal information is transferred outside South Africa, GoRSA will take reasonable steps to ensure that appropriate safeguards are implemented to protect your information in accordance with POPIA.

9. INFORMATION SECURITY

GoRSA implements appropriate technical and organisational measures to safeguard personal information against:

• Loss
• Unauthorised access
• Theft
• Alteration
• Misuse
• Unauthorised disclosure
• Destruction

While we take reasonable precautions, no internet transmission or electronic storage method can be guaranteed to be completely secure.

10. DATA RETENTION

We retain personal information only for as long as necessary to:

• Fulfil contractual obligations
• Comply with legal requirements
• Resolve disputes
• Maintain accounting records
• Prevent fraud
• Enforce our legal rights

Information that is no longer required will be securely deleted or anonymised.

11. YOUR RIGHTS

Subject to applicable law, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion where legally permissible
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Request restriction of processing
• Lodge a complaint with the Information Regulator of South Africa

Requests may require verification of identity before being processed.

12. MARKETING COMMUNICATIONS

Where permitted by law, GoRSA may send promotional communications regarding products, services and special offers.

You may unsubscribe from marketing communications at any time by following the unsubscribe link in our emails or by contacting us directly.

Operational communications relating to orders, deliveries or customer support may still be sent where necessary.

13. THIRD-PARTY LINKS

Our website may contain links to external websites.

GoRSA accepts no responsibility for the privacy practices or content of third-party websites.

Customers are encouraged to review the privacy policies of any external websites they visit.

14. CHILDREN'S PRIVACY

Our website and services are not directed at persons under the age of 18.

We do not knowingly collect personal information from minors without the consent of a parent or legal guardian where required by law.

15. CHANGES TO THIS POLICY

GoRSA reserves the right to amend this Privacy Policy at any time.

Any amendments will become effective upon publication on our website.

Continued use of our website constitutes acceptance of the revised Privacy Policy.

16. CONTACT DETAILS

For any privacy-related enquiries or requests, please contact:

GoRSA (Pty) Ltd

Email: gorsa2005@gmail.com

Website: www.gorsa.co.za

17. INFORMATION REGULATOR

If you believe your personal information has been processed unlawfully, you may lodge a complaint with the Information Regulator (South Africa).

Website: https://inforegulator.org.za

Email: PAIAComplaints@inforegulator.org.za or POPIAComplaints@inforegulator.org.za

By accessing or using the GoRSA website, you acknowledge that you have read, understood and agreed to this Privacy Policy.