Shipping policy

GoRSA

SHIPPING & DELIVERY POLICY

Effective Date: [Insert Date]

1. INTRODUCTION

This Shipping & Delivery Policy ("Policy") governs the processing, dispatch, shipping and delivery of all orders placed with GoRSA (Pty) Ltd ("GoRSA", "we", "our", or "us").

By placing an order through our website, you acknowledge that you have read, understood and agreed to this Policy, together with our Terms & Conditions, Privacy Policy and Return & Refund Policy.

2. DELIVERY AREAS

GoRSA currently delivers to all major cities and towns within the Republic of South Africa.

At this stage, we do not offer international shipping unless otherwise agreed in writing.

Certain remote or outlying areas may experience longer delivery times.

3. COURIER PARTNER

All orders are shipped via Aramex Store-to-Door, one of South Africa's leading courier providers.

The courier used may be changed from time to time at GoRSA's sole discretion where necessary to ensure efficient service.

4. ORDER PROCESSING

Orders are processed during normal business hours:

Monday – Friday
08:00 – 17:00 (SAST)

Orders placed after business hours, on weekends or public holidays will be processed on the next business day.

Orders are only processed once payment has been successfully received and verified.

GoRSA reserves the right to delay or cancel any order where payment verification, fraud prevention checks or stock verification is required.

5. ORDER CONFIRMATION

Once your order has been placed, you will receive an order confirmation email.

Once your order has been dispatched, a shipping confirmation and tracking details (where available) will be sent to the email address provided during checkout.

6. DELIVERY TIMEFRAMES

Orders are typically delivered within 8–11 business days from the date of dispatch.

Delivery timeframes are estimates only and are not guaranteed.

Delivery times may vary depending on:

  • Delivery location
  • Courier operations
  • Public holidays
  • Peak trading periods
  • Weather conditions
  • Supplier delays
  • Operational disruptions
  • Other unforeseen circumstances

GoRSA will make every reasonable effort to dispatch orders promptly but cannot guarantee delivery by a specific date.

7. SHIPPING FEES

Shipping charges are calculated during checkout based on:

  • Delivery location
  • Parcel weight
  • Parcel dimensions
  • Courier pricing

Any promotional free shipping offers will apply only where specifically advertised and are subject to their applicable terms.

8. TRACKING YOUR ORDER

Where tracking is available, customers will receive tracking information once their parcel has been dispatched.

Tracking updates are provided directly by the courier and may take up to 24 hours to become active.

9. CUSTOMER RESPONSIBILITIES

Customers are responsible for ensuring that:

  • Delivery details are accurate.
  • Contact information is correct.
  • Someone is available to accept delivery at the provided address.

GoRSA shall not be responsible for delays, failed deliveries or additional courier charges resulting from incorrect or incomplete delivery information supplied by the customer.

10. FAILED DELIVERIES

Where delivery cannot be completed because:

  • The customer is unavailable;
  • The delivery address is incorrect;
  • The parcel is refused;
  • The courier cannot gain access to the premises;

the parcel may be returned to GoRSA.

Any additional courier or re-delivery charges may be payable by the customer before the order is dispatched again.

11. DELIVERY DELAYS

Although GoRSA makes every reasonable effort to ensure timely dispatch and delivery, we are not liable for delays caused by Aramex Store-to-Door or any other third-party courier service.

GoRSA shall not be responsible for delays arising from, including but not limited to:

  • Courier operational delays
  • Extreme weather conditions
  • Public holidays
  • Road closures
  • Civil unrest
  • Industrial action
  • Load shedding
  • Natural disasters
  • Supplier delays
  • Government restrictions
  • Force majeure events
  • Any event beyond GoRSA's reasonable control

Delivery delays shall not entitle a customer to claim damages, penalties or compensation from GoRSA, except where required by applicable South African law.

12. RISK AND OWNERSHIP

Ownership of the goods passes to the customer once full payment has been received.

Risk in the goods passes to the customer upon delivery to the address provided during checkout.

Customers are encouraged to inspect all parcels immediately upon receipt.

13. DAMAGED, INCORRECT OR MISSING ITEMS

Customers must notify GoRSA within 48 hours of receiving their order if:

  • The wrong product has been supplied;
  • Products are missing;
  • Goods arrive damaged.

Customers must provide:

  • Order number;
  • Clear photographs of the product and packaging;
  • A detailed description of the issue.

Failure to notify GoRSA within the required period may affect our ability to investigate courier-related claims.

14. LOST PARCELS

If a parcel is confirmed as lost by the courier, GoRSA will investigate the matter with the courier company.

Where appropriate, and subject to the outcome of the investigation, GoRSA may:

  • Replace the order;
  • Issue store credit; or
  • Provide a refund where required by applicable law.

15. SPLIT SHIPMENTS

Where an order contains multiple products, GoRSA reserves the right to dispatch products separately where this will improve delivery times or where products are sourced from different suppliers.

Customers will not incur additional shipping charges for approved split shipments.

16. FORCE MAJEURE

GoRSA shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to:

  • Acts of God;
  • Natural disasters;
  • Floods;
  • Fires;
  • Pandemics;
  • Government regulations;
  • Supplier shortages;
  • Transport disruptions;
  • Telecommunications failures;
  • Labour disputes;
  • Civil unrest;
  • War or terrorism.

17. LIMITATION OF LIABILITY

To the fullest extent permitted by South African law, GoRSA shall not be liable for any indirect, incidental, consequential or special damages arising from shipping or delivery delays caused by third-party courier services.

Nothing in this Policy excludes or limits any rights afforded to consumers under the Consumer Protection Act 68 of 2008.

18. CONTACT US

For all shipping and delivery enquiries, please contact:

GoRSA 

Email: gorsa2005@gmail.com

Website: www.gorsa.co.za

Please include:

  • Full Name
  • Order Number
  • Contact Number
  • Delivery Address
  • Description of your enquiry

Our customer support team will respond as soon as reasonably possible during business hours.

19. AMENDMENTS

GoRSA reserves the right to amend this Shipping & Delivery Policy at any time without prior notice.

The version published on our website at the time of purchase shall apply to the relevant transaction unless changes are required to comply with applicable South African law.